Return Policy

Return Policy

At Space Island, our goal is to ensure you’re 100% satisfied with your order, but we understand that sometimes things don’t work out. That’s why we gladly accept returns of unworn, unwashed, and stain/odor-free merchandise within 14 calendar days of delivery for a refund or store credit. Items must be returned in their original condition with all packaging, tags, and hygiene liners attached. For sanitary purposes, please try on swimwear over underwear. We reserve the right to refuse returns for garments showing any signs of wear.

Ineligible Items for Return:

  • Worn, altered, or washed items

  • Items missing original packaging and tags

  • Items on sale or significantly discounted products

  • Custom orders

  • Space Boots

Exchanges

We don’t offer direct exchanges, but if you’d like a different size, color, or item, we will issue a store credit code for the value of your order. Store credit works just like a gift card and can be used toward a future purchase.

Starting a Return

To begin a return, email us at hello@spaceisland.com. Once approved, please ship the item(s) back within 3 business days of receiving your return label. A $10 flat-rate return shipping fee will be deducted from your refund or store credit. Any unapproved or late returns will incur a 20% restocking fee for the entire order.

Defective or Incorrect Items

If you receive damaged or incorrect items, please contact us within 24–48 hours of delivery. Please include your name, order number, and photos of the item(s). We will work with you to resolve the issue promptly.

Changing or Cancelling Your Order

If you need to cancel or modify your order, contact us immediately. We may cancel your order for a full refund before it ships, but changes cannot be guaranteed once the order has been dispatched.

We reserve the right to cancel or refuse orders due to errors, product availability, or suspicion of fraud, and this policy may be updated at any time without prior notice.

If you have questions or concerns, please email us at hello@spaceisland.com.