Black Friday Shipping Info

Black Friday Pre-orders

If you placed a pre-order during our Black Friday sale, your piece is being handmade just for you. Please allow up to 2–3 weeks for creation time. For orders with 3 or more items, turnaround will be closer to 4 weeks, since every coat is crafted start to finish with a lot of love. It may be ready sooner, but we like to give ourselves a little buffer to make sure everything comes out perfect.

We aren’t able to rush or expedite pre-order production during Black Friday. If your order includes both pre-order and regular items, everything will ship together once the pre-order pieces are done.

If you need to cancel or update your shipping address, please reach out before your order ships.

Ready To Ship

All non-preorder items are typically processed within 1–3 business days. During busy seasons or high-volume promotions (like Black Friday), processing may take a little longer. Orders are always fulfilled in the order they’re received

Delivery Times

Please note that the following delivery times are in addition to our processing time:

  • USPS Ground Advantage: Estimated delivery within 2-9 business days.

  • USPS Priority Mail: Estimated delivery within 2-4 business days.

  • USPS Express Mail: Estimated delivery within 1-3 business days.

International Delivery

  • DHL Express Worldwide: Estimated delivery within 2-5 business days.

International Terms and Conditions

International orders may be subject to additional taxes, duties, or fees by customs, which are not covered by Space Island. Customers are responsible for paying these charges. By placing an international order, you agree to our terms and conditions. If customs fees are not paid and the package is returned to us, you will be responsible for all shipping costs, including return shipping ($50), which will be deducted from your total order amount. The remainder will be issued as store credit. Unfortunately, we cannot offer refunds in such cases.

Tracking Your Order

A tracking number will be provided for every order and sent to you via email and/or text once your order ships. You can track your package through the carrier's website for real-time updates.

Shipping Delays & Responsibility

While we strive for timely delivery, Space Island is not responsible for delays caused by the carrier, including but not limited to issues with weather, holidays, international customs processing, or incorrect or insufficient addresses. If an item is marked undeliverable due to an incorrect address, or if the carrier cannot deliver the package and it is returned to us, a reshipment fee will apply.

We reserve the right to update or change this policy at any time without prior notice.

Questions?

If you have any questions or need further assistance, feel free to reach out to us at hello@spaceisland.com.